Privacy Policy

This Privacy Policy describes how Reportworq LLC (“Reportworq,” “we,” “our,” or “us”) collects, uses, discloses, and protects information obtained through:

• the Reportworq website;
• related websites and domains;
• customer portals and documentation sites;
• support services;
• community forums;
• demonstrations;
• marketing and event interactions; and
• related online services (collectively, the “Services”).

This Privacy Policy does not replace or modify any separate contractual agreements governing licensed Reportworq software products or enterprise customer relationships.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including when you:

• request a demo;
• contact us;
• register for webinars or events;
• create accounts;
• access customer portals;
• participate in forums or discussions;
• subscribe to communications;
• submit support requests;
• upload files or documentation;
• engage with our sales or customer success teams; or
• otherwise communicate with us.

Information may include:

• name;
• company name;
• title or role;
• email address;
• phone number;
• mailing address;
• account credentials;
• support communications;
• uploaded materials; and
• other information you choose to provide.

Technical and Usage Information

When you access the Services, we may automatically collect certain technical and usage information, including:

• IP address;
• browser type and version;
• operating system;
• device identifiers;
• pages visited;
• referral URLs;
• session activity;
• date and time of access;
• interaction data;
• error logs; and
• diagnostic information.

We may use log files, analytics tools, cookies, and similar technologies to collect this information.

Cookies and Similar Technologies

We may use cookies, local storage, web beacons, and related technologies to:

• operate the Services;
  remember user preferences;
• maintain sessions;
• improve usability;
• analyze traffic and engagement;
• support security and authentication; and
• improve marketing effectiveness.

Most browsers allow you to control or disable cookies through browser settings. Certain functionality may not operate properly if cookies are disabled.

2. How We Use Information

We may use collected information to:

• provide and operate the Services;
• respond to inquiries and support requests;
• authenticate users;
• improve functionality and user experience;
• monitor performance and security;
• troubleshoot issues;
• communicate regarding products, updates, events, or support;
• administer customer relationships;
• comply with legal obligations;
• protect our rights and systems; and
• develop and improve products and services.

We may also use aggregated or anonymized information for analytics, reporting, operational insights, and product improvement purposes.

3. Licensed Software and Customer Data

Reportworq primarily provides enterprise software deployed within customer-managed or customer-controlled environments.

Customer data processed through licensed Reportworq software products remains subject to applicable customer agreements, including subscription agreements, license agreements, statements of work, or other contractual terms.

Except as otherwise agreed in writing:

• Customer retains ownership of Customer Data;
• Reportworq processes Customer Data solely to provide services, support, maintenance, troubleshooting, and related contractual obligations; and
• Reportworq does not use Customer confidential data to train public artificial intelligence models.

Because many Reportworq deployments operate within customer-managed infrastructure, customers may independently control storage locations, security configurations, access policies, backups, and retention practices.

4. AI and Analytics Features

Certain current or future features may incorporate artificial intelligence, machine learning, automation, or large language model technologies.

Where applicable:

• AI-generated outputs may be inaccurate or incomplete;
• users are responsible for reviewing and validating generated outputs;
• AI-related functionality may rely on third-party technology providers; and
• Reportworq may use anonymized and aggregated operational telemetry to improve platform performance and functionality.

Unless expressly authorized in writing, Reportworq does not intentionally use Customer confidential information submitted through licensed products to train public AI models.

5. Information Sharing

Reportworq does not sell personal information.

We may share information:

• with service providers assisting in operation of the Services;
• with hosting, infrastructure, analytics, communication, support, or security providers;
• with payment processors for billing transactions;
• with professional advisors, auditors, insurers, or legal counsel;
• where required by law, subpoena, court order, or governmental request;
• to protect rights, safety, systems, or property;
• in connection with mergers, acquisitions, financing events, or corporate reorganizations; or
• with your consent.

Service providers are generally authorized to access information only as necessary to perform services on our behalf.

6. Forums and Public Areas

Information posted in forums, community discussions, or other public areas may become publicly accessible.

You should avoid posting confidential, sensitive, regulated, or proprietary information in public-facing areas of the Services.

Reportworq is not responsible for how third parties use information voluntarily disclosed in public forums.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide Services;
• maintain business relationships;
• fulfill contractual obligations;
• comply with legal requirements;
• resolve disputes;
• enforce agreements; or
• maintain legitimate business records.

Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.

8. Security

Reportworq maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• access controls;
• authentication mechanisms;
• encrypted communications where appropriate;
• logging and monitoring;
• vulnerability management practices; and
• infrastructure security controls.

No system or method of transmission is completely secure, and Reportworq cannot guarantee absolute security.

Users are responsible for:

• maintaining credential confidentiality;
• protecting account access;
• implementing appropriate security controls within customer-managed environments; and
• maintaining appropriate backup and disaster recovery procedures.

9. International Data Transfers

Reportworq operates primarily within the United States.

Information may be processed, transferred, or stored in the United States or other jurisdictions where Reportworq or its service providers operate.

By using the Services, you acknowledge that information may be transferred to jurisdictions with different data protection laws than your country of residence.

10. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to:

• access;
• correct;
• update;
• delete;
• restrict processing;
• object to certain processing activities; or
• request portability of certain information.

You may also opt out of marketing communications using unsubscribe links contained in emails.

To exercise applicable rights, contact us using the information below.

11. Children’s Privacy

The Services are not directed to children under 13 years of age, and Reportworq does not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

12. Third-Party Websites and Services

The Services may contain links to third-party websites, software, integrations, or services.

Reportworq does not control and is not responsible for third-party privacy practices, policies, or content.

We encourage users to review applicable third-party privacy policies.

13. Changes to this Privacy Policy

Reportworq may update this Privacy Policy from time to time.

Updated versions will become effective upon posting unless otherwise specified.

Your continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

Reportworq LLC
20 N Wacker Dr.
Chicago, Illinois 60606
United States

Website: reportworq.com
Contact Us